patient experience

How to Use Patient Testimonials & Reviews to Grow Your Practice

Okay friends, I’m back this week to talk about patient testimonials & reviews, and how you can use them to grow your wellness practice.  But first, let’s take a quick trip down memory lane!  Think back to the last major product you purchased. Do you remember what factors influenced your decision?  Science says that what […]

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Top Tech Picks For Clinicians & Practitioners (2022)

Ahh… Technology! It can be a love/hate relationship for many clinicians. After all, you got into this field because you want to help people.  Not because you want to spend hours tinkering around with technology & software! I hear you, friend!  Whether you’ve warmed up to technology in recent years, or you still grumble about

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Secret shop, secret shopping

How to Improve Your Patient Experience by Secret Shopping

They say “TV rots your brain,” but I’m here to tell you that’s a lie (well, sometimes). Take the CBS show Undercover Boss. It’s the one where an executive poses as an employee in their own firm. The goal is to find out what’s working in the business and what’s not. And it never fails.

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