Patient Wellness

Secret shop, secret shopping

How to Improve Your Patient Experience by Secret Shopping

They say “TV rots your brain,” but I’m here to tell you that’s a lie (well, sometimes). Take the CBS show Undercover Boss. It’s the one where an executive poses as an employee in their own firm. The goal is to find out what’s working in the business and what’s not. And it never fails. […]

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The Dangers of Bioidentical Hormones

The use of ‘bioidentical hormones’ has become somewhat of an epidemic. The internet is loaded with websites boasting the miraculous benefits of using bioidenticals for just about anything including weight loss, anti-aging, insomnia and of course ‘hormone-balancing.’ Men are now in the cross-hairs of the ‘Low-T” marketing campaign which conveniently describes their most common symptoms

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Creating a Patient-Centered Practice

Can I state the obvious for just a minute? I know you chose to become a practitioner because you want to help others have better lives. Whether you’re a chiropractor who’s helping patients find relief from their migraines and back pain… Or you’re a health coach who’s passionate about helping women naturally balance their hormones…

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Powerful Reasons Why Your Patients Need a Journey Map

When a patient comes into your office, they’re feeling all sorts of things – fear, overwhelm, and apprehension, not to mention the actual symptoms of their current health condition. And they’re turning to you for help.  As a practitioner, that’s what we do, right? We review their intake forms and then jump right into the

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7 Simple Ways to Encourage Overwhelmed Patients

As a healthcare practitioner, you have the training and credentials to diagnose and treat a variety of health conditions. You have the ability to effectively weed out misinformation. You are confident in your knowledge and the holistic solutions you offer. And you practice your expertise daily. But the same isn’t true for the patient. Their

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