135: How to Handle Difficult Patients, Refer Out Lovingly & Screen For Better Alignment

Today on the Clinical Entrepreneur Podcast, we’re talking all about difficult patients! You know the ones… maybe they’re driving you nuts by sending long emails or blowing up your phone with multiple text messages after you’ve drawn a clear boundary. Or maybe there’s something about their personality that is just driving you nuts – seriously… it happens to all of us.

As heart-based practitioners, we often feel like we should make ourselves available to anyone and everyone. But the truth is, by letting certain people go, you create more space for the people who are truly meant for YOU.

No matter what the cause, often the most loving thing you can do is to send them on their merry way. Because continuing forward when there’s tension in the relationship isn’t serving either one of you, and will undoubtedly drain your energy. 

Butttt, turning people away is *not* easy, which is why we’re diving into some warning signs to watch for, and simple strategies to guide difficult (but necessary) conversations. Plus, how to screen for better-fit patients from the very beginning.

It’s time to level up your practice, conserve your energy & make space for your perfect-fit patients.

We’ve got this Friend! 💪


Gold Nuggets

  • (2:00) 12 Clues a Patient Isn’t The Right Fit 🙅🏻‍♀️
  • (11:50) Prevent Conflict With THIS Key Document 📄
  • (13:33) How to Talk With a Patient Who’s Not a Great Fit 🤝🏼
  • (15:30) Set Yourself Apart With This Small Act ✍️
  • (16:17) Flush Out Problems EARLY With This Questionnaire ✔️


Links Mentioned In This Episode

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Ronda Nelson Smiling

Hi, I’m Ronda Nelson and I help wellness practitioners grow thriving, profitable practices that allow them to work with ease, live a life they love and make an income they can be proud of.

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