087: “It’s Not What You Do, It’s How You Make Them Feel” with Cardiac Surgeon, Dr. Ashok V
Making small talk on planes is typically not my style. I love to recline my seat a little bit, pop in my headphones, and get some work done or dive into my current read. 📚
I’ve flown from California to Seattle a dozen times, but my most recent flight ended up turning into a rather serendipitous meeting after striking up a conversation with my seatmate. ✈️
I’ll leave the story for him to tell, but after a few moments into the flight, Cardiac Surgeon, Dr. Ashok Venkataraman (or Dr. V for short), and I talked non-stop the entire way back to Seattle. 😂 And we covered a TON of subjects – from holistic medicine, mental, spiritual, and physical health, and how to build unbreakable bonds with your patients.
It was pretty incredible.
One thing that I admired the most about Dr. V was his passion for creating a great patient experience. He works hard to make every patient under his care feel like the most important person in the room, even in the life-or-death situations he regularly faces as a cardiothoracic surgeon. 👨⚕️
There are plenty of gold nuggets (and a new friendship) all bundled up inside this episode so click that play button and let’s get to it!
- (3:00) My chance encounter with Dr. V
- (7:15) Why he decided to become a cardiac surgeon.
- (10:45) How small actions can make a big impact for your overall patient experience.
- (17:20) The thing we often forget and shouldn’t.
- (21:45) It’s time to stop and smell the roses.
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