E285: Why “Quick Questions” Are Costing You More Than You Think
December 23, 2025
Constant “quick questions” from patients drain your time, blur boundaries, and reduce your value. Here’s how to reset expectations and take back control.
Inside this episode, Ronda breaks down the sneaky ways patient access can quietly spiral – texts, emails, chat messages, and even grocery-store ambushes – plus why it’s YOUR job to protect your time and your practice. You’ll learn the exact language to help you kindly but firmly redirect questions back into paid appointments and why doing so is actually better for your patient.
In this episode, you’ll learn:
- Why over-access erodes perceived value
- The hidden cost of answering questions “on the fly”
- Go-to boundary phrases you can start using today
- How poor communication leads to clinical mistakes
- Why protecting your time is an act of service, not selfishness
It’s time to reclaim those ‘quick question’ moments and turn them into quality interactions with your patients so you can provide the quality of wellness care they expect.
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