074: Why Your Practice Needs a Patient Satisfaction Survey
Have you ever wondered what patients think about their experience at your office? You may not feel comfortable asking them point-blank but using a Patient Satisfaction Survey might be one of the best ways to find out!
I get it… there’s a bit of trepidation when thinking about asking your patients how they feel about working with you. But it’s suchhhhhh an important marker of your success and potential growth in the future. And, once you’re able to muster the courage to find out, you’ll be able to see exactly where you need to improve and what can be done even better.
But what if you ended up with a list of 5-star ratings? Good for you! Keep on doing what you’re doing. But, if you find out your Patient Satisfaction Survey results aren’t so great, you’ll know exactly where to focus your energy to make much-needed improvements.
If you’re wondering exactly where to get started, I’ve got you covered my friend. That’s what today’s episode is all about – how to create your own patient satisfaction survey that will give you a TON of great information about what your patients love and what they wish was better.
And don’t worry, I have a whole list of possible questions for you as well as software options for creating your survey. From start to finish, I’ve got you covered.
Knowing what your patient is thinking and feeling can be invaluable. I honestly can’t think of an easier way to obtain that than with a patient satisfaction survey. So, let’s get those surveys rolling!
- (3:45) Asking your patients about their experience.
- (5:20) Where to start when crafting your patient survey.
- (6:27) Why you should be using open-ended questions more frequently than yes/no questions.
- (10:40) The game-changing question that goes last.
- (14:35) How to collect patient responses.
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