patient-satisfaction-survey-ronda-nelson

074: Why Your Practice Needs a Patient Satisfaction Survey

Have you ever wondered what patients think about their experience at your office? You may not feel comfortable asking them point-blank but using a Patient Satisfaction Survey might be one of the best ways to find out!

I get it… there’s a bit of trepidation when thinking about asking your patients how they feel about working with you. But it’s suchhhhhh an important marker of your success and potential growth in the future. And, once you’re able to muster the courage to find out, you’ll be able to see exactly where you need to improve and what can be done even better.

But what if you ended up with a list of 5-star ratings? Good for you! Keep on doing what you’re doing. But, if you find out your Patient Satisfaction Survey results aren’t so great, you’ll know exactly where to focus your energy to make much-needed improvements.

If you’re wondering exactly where to get started, I’ve got you covered my friend. That’s what today’s episode is all about – how to create your own patient satisfaction survey that will give you a TON of great information about what your patients love and what they wish was better.

And don’t worry, I have a whole list of possible questions for you as well as software options for creating your survey. From start to finish, I’ve got you covered.

Knowing what your patient is thinking and feeling can be invaluable. I honestly can’t think of an easier way to obtain that than with a patient satisfaction survey. So, let’s get those surveys rolling!

 

Gold Nuggets

  • (3:45) Asking your patients about their experience.
  • (5:20) Where to start when crafting your patient survey.
  • (6:27) Why you should be using open-ended questions more frequently than yes/no questions.
  • (10:40) The game-changing question that goes last.
  • (14:35) How to collect patient responses.

 

Links Mentioned in this Episode

SurveyMonkey

SurveySparrow

Typeform

Google Workspace (Formerly Gsuite)

Ronda’s Mighty Network

Grow Your Wellness Business Facebook Group

Blog – Why Patients Leave Your Practice and How to Encourage them to Stay

Free 15 Minute Business Strategy Call

Connect with Ronda

Rate, Review and Subscribe

If you enjoyed today’s episode of The Clinical Entrepreneur, hit the subscribe button in Apple Podcasts, (or wherever you listen) so future episodes are automatically downloaded directly to your device.

Please also consider rating and reviewing my show on Apple Podcasts! Reviews go a long way in helping us build awareness so that we can help even more clinicians build profitable practices—just like you! Be sure to leave an honest review and let me know what you loved most about the episode!

  • Click here for Mobile, scroll to the bottom, tap to rate with five stars, and then select “Write a Review.”
  • Click here for Desktop, select “Listen on Apple Podcasts,” see the Ratings and Reviews section, click to rate with five stars, and then tap “Write a Review.”

THANK YOU!

Ronda Nelson Smiling

Hi, I’m Ronda Nelson and I help wellness practitioners grow thriving, profitable practices that allow them to work with ease, live a life they love and make an income they can be proud of.

Ronda Nelson & Co.

Phone: (530) 245-0880
Email: Info@RondaNelson.com
Hours: Monday - Thursday 9:00am - 4:00pm PST

Follow Ronda

Scroll to Top