138: Effective Front Desk Follow-Up: Why It Matters and What It Means For Your Practice

Are you wondering why your patients don’t come back and your bank account is heading in the wrong direction? It could be due to a lack of follow-up! 😬

We’ve alllll been there. Patient follow-up is something that often gets overlooked, especially when it comes to missed, rescheduled or canceled appointments.

Patients want to feel seen, heard, and valued, especially after they’ve spent their hard-earned money to work with you.

If you don’t have a clear process for following up with every single patient, you could be losing them to another practice AND… leaving money on the table.

But no more! Our rockstar Administrative Support Coordinator, Elaine Cole, is joining me to talk about how to improve your follow-up process and create a more patient-centered practice. 🎸🌟

Elaine is the genius behind our customer support team here at Ronda Nelson & Co, and she’s here to share practical tips and strategies to help you create a killer follow-up system that leads to a more patient-centered practice. 👏

She’s sharing her very specific “Follow-Up Formula” that ensures no one falls through the cracks and every single patient feels seen, heard, and valued.

Aaaaand… She has two FREE resources that will help you create your very own follow-up process. 💪💪

We’re not leaving ANY patients behind! Tune in, and let’s get started!


Gold Nuggets

  • (2:43) How to demonstrate you care 💓
  • (4:43) Essential patient details you need to track 💻
  • (7:09) Managing patients that disappear without a trace 👻
  • (11:32) What to do when it’s not a good fit 💔

Links Mentioned In This Episode


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Hi, I’m Ronda Nelson and I help wellness practitioners grow thriving, profitable practices that allow them to work with ease, live a life they love and make an income they can be proud of.

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