161: Creating “WOW!” – Worthy Patient Experiences to Make Lasting Impressions

Picture this: you head to your next service appointment and are greeted with a smile and a “Hey you! How has your summer been? I remember you telling me all about…” Then the staff member whisks you away to a room, recalling every personal detail they can remember. You feel like a celebrity, but why? 🎥📸

It’s all in the details, baby. And today I’m taking you through the dreamiest experience I had at my dentist because let me tell you, they have the patient experience down to a science. 🧪

You HAVE to know how to create these enchanting moments with patients in your own practice to leave a lasting impact that they’ll be talking about months (or years!) from now. From embracing your quirks to adding that personal touch, I’ve got the scoop on how to make your clients swoon! 💫

So, tune in and let me spill all the enchanting strategies to help you conjure up lasting patient connections. Get ready to turn your clinical practice into the talk of the town! 🙌🙌


In this episode you’ll hear:

👉The importance of creating a remarkable patient experience beyond the technical service.

👉The impact of making patients feel important and valued.

👉How to identify and implement one change in your practice to enhance the patient experience.

👉How focusing on emotions and connections can lead to long-term patient relationships.



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Ronda Nelson Smiling

Hi, I’m Ronda Nelson and I help wellness practitioners grow thriving, profitable practices that allow them to work with ease, live a life they love and make an income they can be proud of.

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